Last updated: 25 August 2026
This policy explains when you can cancel or get a refund, how to ask, and how long it takes.
Who you are buying from
GyaanShala is operated by Webliska Technologies (Proprietorship), a business registered in India.
Webliska Technologies
GSTIN: 06ATYPG3011E1ZX
SCF 65, Sector 9, 1st Floor, Near Axis Bank
Faridabad, Haryana 121006, India
Email: support@gyaanshala.com
All orders on GyaanShala are billed in Indian Rupees (INR) and are governed by the laws of India.
Online courses
Course access is granted immediately after payment, which means the product is delivered in full as soon as you buy it. Even so, we would rather you were happy than keep your money:
- 7-day refund window. If the course is not what you expected, email us within 7 days of purchase and we will refund it, provided you have not completed more than 25% of the lessons. This applies once per customer.
- Duplicate or incorrect charge. If you were charged twice for the same course, or charged an incorrect amount, we refund the difference in full. Report it within 30 days.
- Access not delivered. If you paid but never received access and we cannot restore it for you, you get a full refund.
- Failed transaction. If money left your account but the order did not complete, the amount is returned to the original payment method. Where the amount was never captured, your bank releases the hold, typically within 5–7 business days.
DIY kits (physical products)
- Damaged, defective or wrong item. Tell us within 48 hours of delivery with photographs of the item and packaging. We will replace it, or refund it in full if a replacement is not possible.
- Not delivered. If the courier cannot deliver and the kit is returned to us, we refund the order value.
- Opened or used kits cannot be returned for hygiene and safety reasons, unless the item was damaged or incorrect.
When a refund is not available
- Requests made after the 7-day window on courses.
- Courses where more than 25% of the lessons have been completed, or where the recipe or formula guides have been downloaded.
- Opened or used DIY kits, other than damaged or incorrect items.
- Accounts suspended for sharing, copying or redistributing course content.
Cancellation
Courses are one-time purchases, not subscriptions, so there is nothing recurring to cancel and you will never be charged again automatically. A kit order can be cancelled for a full refund any time before it is dispatched — email us as soon as possible.
How to request a refund
Email support@gyaanshala.com from the address you used to order, with your order reference, the amount and date, and the reason. You may also use our contact page.
Processing timelines
- We acknowledge every request within 48 hours.
- We approve or decline, with reasons, within 3 business days of receiving what we need from you.
- Approved refunds are initiated with the payment provider within 2 business days of approval.
- Refunds go back to the original payment method only. We cannot refund to a different card, account or UPI ID.
- Once initiated, the credit typically appears within 5–7 business days for Indian payment methods (UPI, cards, net banking, wallets), depending on your bank.
Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, and the Digital Personal Data Protection Act, 2023:
Grievance Officer
Webliska Technologies
SCF 65, Sector 9, 1st Floor, Near Axis Bank, Faridabad, Haryana 121006, India
Email: support@gyaanshala.com
We acknowledge complaints within 48 hours and aim to resolve them within 30 days of receipt. Please include your order email and a description of the issue so we can find your records.
